Cloaks and capes

To insure the best fit

Chest: Should be measured under your arms around the fullest part of your chest.
Waist: Measure around your natural waistline keeping the tape a bit loose.
Hips: Measure the fullest part of your hips.

Policies:

Shipping Policies:

ORDERING:

Custom Orders:
Shipment will be made 1 to 2 weeks after payment is received depending on how heavy we are with orders.

In Stock Items:
Shipment will be made within 1-3 business days after payment is received depending on how heavy we are with orders. If it i more then 3 days you will be contacted by email.

Our peak season is March-May and August- October

Order needs to be paid/measurements received [if measurements are requested] within 3 days of orders placed to stay in queue [order queue placement determines when your order will be started.]

CANCELING ORDERS:
If fabric/materials have been special ordered and we have scheduled a date for construction of your order, no refund will be issued and we will not accept a cancellation of your order. We reserve a date in our schedule just for you - and subsequently we turn away customers who could have been scheduled in that date, which is why we do not allow refunds for any order that has been scheduled and fabrics have been purchased.

PAYMENT:
is preferred though Pay Pal. We do except money orders/cashier checks. Please contact us first before placing the order if you use either one. We have a special order form for you to print to send in with your payment.. Orders will not be started or shipped until money orders/cashier checks is received. We do not accept personal checks - no exceptions.

SHIPPING:
All orders will be sent via US Postal Service Priority Mail®. All packages includes a tracking number which will be sent to you by email. Expect your package within 1 -2 business days.

We ship Monday - Friday, within 1-2 days, depending on how many orders we need to process.

We will give a shipping discount if you purchase more then one item.

Express Shipping:
If you must have your products by a certain date, then you should consider requesting special handling, which can be added at an additional cost. We offer US Postal Service Express Priority , which in most cases will reach you over night.. Express shipping will also depend on how many orders we have in process. Example during peak seasons Express shipping is very limited. Please inquiry about express shipping before placing order.

International Shipping:
We do ship outside, please email for estimated shipping cost. I will combine shipping charges if you purchase more then one item. We offer US Postal Service Priority Mail International®. You are responsible for ALL import/duty/taxes associated with your order. If you refuse to pay these fees when the package reaches your country, we will not re-ship it to you until you submit another payment for re-shipment costs.

ALL RETURNS:
If a return is going to be made Celtic Rose must be notified within 24 hours of receipt of order and item must be returned within 3 days of email received from Celtic Rose Designs. All returned items must still be new with no signs of wear.

IN-STOCK ITEMS :
All In Stock items will be shipped within 3 days of completed order. There will be a restocking fee of 15% deducted from your refund [unless return is due to an error on behalf of Celtic Rose Designs.] . Shipping charges are not refundable [unless return is due to an error on behalf of Celtic Rose Designs.]

CUSTOM ITEMS:
There will be a restocking fee of 25% deducted from your refund. Shipping charges are not refundable [unless return is due to an error on behalf of Celtic Rose Designs.]Custom orders-due to their inability to be easily resold are limited returns. Items may not be returned without valid reason. If items are incorrect due to error of the customer a store credit may be discussed but a full return will not be made. As a customer it is your responsibility to provide accurate measurements and understand what you are ordering.

REFUNDS:
Due to incorrect measurements or change of heart are not accepted as valid. If the item is made to order exactly as requested and the customer finds some issue other than actual error on behalf of Celtic Rose, it is not considered a valid return. Any refund due to you will be refunded within 1 week after items has been returned.

PLEASE NOTE:
Colors may not be 100% the same from one computer screen to another or even one fabric store to another. Please remember to allow for variation.

Don't see what your looking for? We design clothing for just every period of time. Send an enquiry of what you need and we will come up with the design and estimate.